Last updated: 1 January 2026

Booking & Privacy Policy

1. Booking Process

To formalise a booking with Easy Camino Santiago, the usual process is as follows:

1. Initial enquiry: The client contacts us via our web form, WhatsApp (+34 982 907 629) or email (info@easycaminosantiago.com), specifying the desired route, dates and number of pilgrims.
2. Personalised quote: Within a maximum of 24 business hours, we send a detailed quote tailored to the client's needs.
3. Booking confirmation: The booking is formalised by payment of the corresponding deposit (see payment section). At that point we send written confirmation with full service details.
4. Documentation: Between 2 and 4 weeks before departure, the client receives the complete travel pack including all accommodation vouchers, the detailed itinerary and emergency contact information.

2. Payment Conditions

Easy Camino Santiago operates under the following payment conditions:

• Booking deposit: 20% of the total price at the time of confirming the booking.
• Balance payment: The remaining 80% must be paid before the service start date, once Easy Camino Santiago has confirmed and coordinated all services.
• Last-minute bookings: For bookings made less than 30 days in advance, full payment is required at the time of confirmation.
• Accepted payment methods: Credit/debit card (Visa, Mastercard) via Stripe secure payment gateway. Cash payment for the full amount is not accepted.

3. Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data, we inform you that the controller responsible for processing your personal data is:

• Trading name: Easy Camino Santiago
• Address: Calle Estrada Granxa, 38, CP 27002 – Lugo, Spain
• Email: info@easycaminosantiago.com
• Phone: +34 982 907 629

4. Data We Collect

Through our forms and contact channels, we may collect the following personal data:

• First name and surname(s)
• Email address
• Phone number
• Desired Camino start date
• Preferred route and number of pilgrims
• Accommodation preferences and special requirements
• Payment information (processed securely by our payment providers)

We do not collect specially protected data (health, religion, ideology) unless it is essential for service delivery (for example, reduced-mobility requirements) and always with your explicit consent.

5. Purpose of Processing

We process your personal data for the following purposes:

• Booking management: Processing your booking, communicating with you throughout the process and sending your travel documentation.
• Customer service: Responding to your enquiries and advising you about our services.
• Marketing communications: Only with your express consent, sending you information about offers, news and content related to the Camino de Santiago.
• Legal obligations: Complying with our tax and accounting obligations.

6. Legal Basis for Processing

• Performance of a contract (management of bookings and contracted services).
• Compliance with applicable legal obligations.
• Your explicit consent (for marketing communications and non-essential cookies).
• Our legitimate interest (customer service, service improvement).

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:

• Booking and customer data: minimum 5 years due to tax and accounting obligations.
• Contact data for marketing communications: until you withdraw your consent.
• Enquiries and information requests: 2 years from the last interaction.

8. Your Rights

As the data subject, you may exercise the following rights at any time:

• Right of access: To know what data of yours we process.
• Right of rectification: To correct inaccurate or incomplete data.
• Right of erasure: To request deletion of your data when it is no longer necessary.
• Right to object: To object to the processing of your data for marketing purposes.
• Right to data portability: To receive your data in a structured, commonly used format.
• Right to restriction: To request restriction of processing in certain circumstances.

To exercise any of these rights, send an email to info@easycaminosantiago.com specifying the right you wish to exercise and attaching a copy of your identity document. You may also lodge a complaint with the Spanish Data Protection Authority (aepd.es).

9. International Transfers

We do not carry out international transfers of data outside the European Economic Area except where strictly necessary for the delivery of the contracted service (for example, bookings at accommodation in Portugal), and always subject to appropriate safeguards.

10. Security

We apply appropriate technical and organisational measures to ensure the security of your personal data and prevent its loss, misuse, unauthorised access or disclosure. However, no internet security system is completely infallible, so we also recommend that you take precautions on your end.

11. Changes to this Policy

Easy Camino Santiago reserves the right to amend this privacy policy to adapt it to regulatory changes or changes in our services. We will notify you of any significant changes via our website or by email if you are a client.