Cancellation & Refund Policy

Section 1

Booking and deposit

The booking is formalised by payment of a deposit of 20% of the total amount, with a minimum of €100. The deposit can be paid by bank card (Visa / Mastercard) via the Stripe secure payment gateway, or by bank transfer to the account indicated during the booking process.

The booking is provisional until Easy Camino Santiago confirms availability of the requested accommodation and services. If we are unable to fulfil your requested dates or any aspect of the trip, we will contact you to propose alternatives or issue a full refund of the deposit within 14 business days.

The remaining balance (80% of the total) is paid once the Easy Camino Santiago team has confirmed and coordinated all services, and always before the start of the Camino.

Section 2

Cancellations by the client

If you need to cancel your booking, the applicable refund depends on how much time remains before the start date of the first booked service:

Section 3

Cancellation protection

When making your booking you can add cancellation protection for 5% of the total price. With this option active, refund conditions improve significantly:

Cancellation protection is not an approved travel insurance product. For additional coverage (illness, accident, cancellation for justified third-party reasons, luggage loss, civil liability), we recommend taking out travel insurance with an external insurer.

Section 4

Booking modifications

Modifications must be requested at least 72 hours before the start date of the affected service, by sending a written request to info@easycaminosantiago.com or via WhatsApp at +34 982 907 629.

Modifications are subject to availability. If the requested change implies a price increase (due to seasonal differences, accommodation type or other factors), the difference will be communicated to the client for approval before proceeding. If the change implies a price reduction, no refund of the difference will be made once the change process has begun.

Modification requests received with less than 72 hours notice cannot be accommodated, and the service will be provided under the originally agreed conditions.

Section 5

Non-refundable costs

Regardless of the cancellation timeframe and whether or not cancellation protection is held, the following costs are non-refundable in all circumstances:

• Booking management and administration fees
• Bank charges and payment gateway commissions (Stripe or other providers)
• Services already rendered at the time of cancellation (nights of accommodation used, transfers completed, etc.)
• The amount corresponding to cancellation protection (5%), by its very nature
• Third-party costs not managed by Easy Camino Santiago (flights, trains, buses, external insurance, visas, etc.)

Section 6

Cancellations due to extraordinary circumstances

In the event of extraordinary, unforeseeable circumstances beyond the control of either party — such as WHO-declared pandemics, natural disasters directly affecting the route, or official security alerts — Easy Camino Santiago will offer as a priority the following alternatives:

• Date change at no additional charge, subject to availability and valid for the following 18 months
• Credit voucher for future bookings for the total amount paid, valid for 24 months
• In duly justified exceptional cases, a partial refund following individual assessment of each case

These conditions will apply when the extraordinary circumstances make the provision of the service objectively impossible, and provided the client requests this within 48 hours of becoming aware of those circumstances.

Section 7

Cancellations by Easy Camino Santiago

In the extraordinary event that Easy Camino Santiago must cancel a confirmed service due to reasons attributable to the agency, the client will be entitled to choose between:

• Full refund of the total amount paid, within a maximum of 14 business days
• An equivalent alternative service of similar or superior characteristics, at no additional cost to the client

Easy Camino Santiago accepts no responsibility for additional costs the client may have incurred independently (air transport, accommodation before or after the Camino not managed by the agency, visa fees, etc.).

Section 8

How to request a cancellation

To process a cancellation correctly, follow these steps:

1. Send your cancellation request in writing to info@easycaminosantiago.com or via WhatsApp at +34 982 907 629. Verbal cancellations are not valid.

2. Include in your message: full name, booking reference (format ECS-XXXXX) and the start date of the service you wish to cancel.

3. You will receive written confirmation of the cancellation and the applicable refund amount within 24 business hours.

4. The refund will be processed within a maximum of 14 business days via the same payment method used for the booking.

The effective cancellation date is the date on which Easy Camino Santiago receives the written request, not the date on which the client expresses a verbal intention to cancel.

Section 9

Contact details

For any matter relating to cancellations, modifications or queries about this policy:

This policy applies to bookings made directly with Easy Camino Santiago. In the event of any discrepancy between this document and any prior communication, the most recent version of this policy published on the website shall prevail.